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Refund & Returns Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer a full refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

Non-returnable items include:

  • Perishable goods (food, flowers, newspapers, magazines)
  • Intimate or sanitary goods
  • Hazardous materials or flammable liquids/gases

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will notify you via email regarding approval or rejection.

If approved, your refund will be processed and applied to your original payment method within a few business days.

Late or Missing Refunds

If you haven’t received a refund:

  1. Check your bank account
  2. Contact your credit card company
  3. Contact your bank

If the issue persists, contact us at contact@eliteetiquettesla.com.

Sale items

Only regular-priced items are eligible for refunds. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.
To request an exchange, email contact@eliteetiquettesla.com and send your item to: {physical address}.

Gifts

If the item was marked as a gift:

  • You’ll receive a gift credit once the return is received

If not marked as a gift:

  • The refund will be issued to the original purchaser

Shipping Returns

Send returns to: {physical address}

  • Return shipping costs are the responsibility of the customer
  • Shipping costs are non-refundable
  • Return shipping fees may be deducted from refunds

For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance.

Important Policy

No filming by parents is allowed during sessions or services.

Need Help?

Contact us at contact@eliteetiquettesla.com for questions related to refunds and returns.